Assertiveness is about effective communication. This course will allow participants to understand assertive behaviour, to improve their communication skills and have greater self confidence when dealing with potentially difficult situations.
Through group discussion, guided exercises and self reflection we will explore ways to communicate in a range of potentially difficult situations at home or at work and participants will develop skills including how to give constructive feedback, to say no, to give or receive criticism or praise.
At the end of this course participants will:
- understand differences between assertive, passive and aggressive behaviours
- increase their ability to communicate effectively
- have strategies to deal with difficult situations
- have greater confidence in their own abilities
See Comments from previous participants below or return to the Workshops Page:
Just few lines to let you know that the Assertiveness Workshop was fantastic for me. The quality of information you delivered helped me a lot in several areas and I am just looking forward to do the next workshop: Dealing with Difficult People to complete the circle. Congratulations for being a wonderful coach.
I would just like to say a big thank you for your course in assertiveness skills last Thursday. I certainly came away with lots of tools and hopefully have started to put into practice. Many thanks for a very interesting and helpful course.